Privacy Policy
How pr888 Collects,
Uses & Protects Your Data

1.1  This Privacy Policy ("Policy") describes how pr888 ("the Company", "we", "us", "our") collects, processes, stores, and protects personal data belonging to individuals ("User", "you", "your") who access or use the pr888 online gaming platform.

1.2  pr888 is Pakistan's premier online gaming destination, serving Pakistani players with cricket betting, live casino tables, slots, and more. As part of operating a regulated gaming platform, we are required to collect and process certain categories of personal data in order to verify your identity, facilitate your transactions, and comply with our obligations under applicable gaming and anti-money laundering regulations.

1.3  This Policy should be read alongside the pr888 Terms & Conditions and the Responsible Gaming Policy. Together, these documents govern your relationship with the pr888 platform.

1.4  We may update this Policy from time to time to reflect changes in our data processing practices or applicable law. The effective date displayed at the top of this page indicates when the current version took effect. We will notify registered users of material changes via their registered email address.

2.1  pr888 collects the following categories of personal data in connection with the operation of the platform and delivery of its services to Pakistani players:

2.2  Special Categories of Data. pr888 does not intentionally collect special categories of sensitive personal data (such as health information, religious beliefs, or political opinions). If you voluntarily disclose such information in support correspondence, we will handle it with heightened care and will not use it for any purpose other than resolving your specific inquiry.

3.1  Directly from you — when you register your pr888 account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in a promotion. This is the primary source of identity, contact, and financial data.

3.2  Automatically — when you use the pr888 platform, our systems automatically record technical and usage data including your IP address, device identifiers, browser type, pages visited, games played, and session duration. This data is collected via server logs, cookies, and similar tracking technologies (see Section 7).

3.3  From third parties — including identity verification service providers (for KYC), payment processors (for transaction confirmation), fraud detection agencies, and our gaming software providers. Data received from third parties is used solely for the purposes described in this Policy.

3.4  From public sources — in limited circumstances related to fraud prevention and AML compliance, pr888 may cross-reference information against publicly available records or sanction screening databases.

4.1  pr888 uses your personal data only for the purposes for which it was collected or for compatible purposes that you would reasonably expect. The primary purposes for which we process your data are:

• Account registration and management: creating and maintaining your pr888 account, including storing your login credentials and account preferences securely.
• Identity and age verification: confirming that you are aged 21 or above and that the personal details you have provided are accurate, in compliance with our gaming licence obligations.
• Payment processing: facilitating PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and maintaining accurate financial records of all transactions.
• Gaming services: delivering the games, sports betting markets (including PSL cricket and other Pakistani-relevant sporting events), bonuses, and promotions available on the pr888 platform.
• Customer support: responding to your queries, complaints, and dispute submissions through our support channels.
• Responsible gaming: monitoring your gaming behaviour to identify indicators of problem gambling and providing access to self-exclusion, deposit limit, and session timer tools through your pr888 dashboard.
• Fraud and AML compliance: detecting, investigating, and preventing fraudulent activity, money laundering, and other prohibited conduct in accordance with applicable law and our licence obligations.
• Marketing communications: with your consent where required, sending you information about pr888 promotions, bonuses, and new game launches. You may opt out of marketing communications at any time via your account settings.
• Platform improvement: analysing aggregated usage data to improve the performance, security, and user experience of the pr888 platform.

5.1  pr888 processes your personal data on the following legal bases, depending on the specific processing activity:

• Contractual necessity: processing required to fulfil our obligations under the pr888 Terms & Conditions — including account management, payment processing, and game delivery.
• Legal obligation: processing required by applicable gaming regulations, anti-money laundering legislation, KYC requirements, and tax reporting obligations imposed by our licensing authority.
• Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, and analytical purposes, where such processing is proportionate and does not override your privacy rights.
• Consent: processing for marketing communications and non-essential cookies, where your consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6.1  pr888 does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, for the purpose of processing your PKR deposits and withdrawals.
• Identity verification providers: third-party KYC service providers who assist us in verifying your identity and age in accordance with our licence obligations.
• Gaming software providers: suppliers of the casino games, live dealer tables, and sports betting technology available on the pr888 platform, who process usage data to deliver their services.
• Fraud prevention agencies: organisations that assist us in detecting and preventing fraudulent transactions, money laundering, and other prohibited conduct.
• Regulatory and licensing authorities: our gaming licensing authority and any other competent regulatory body to whom disclosure is required by law or licence condition.
• Legal and law enforcement: courts, law enforcement agencies, or government authorities where required by applicable law, court order, or our legitimate interests in enforcing legal claims.
• IT and platform service providers: cloud hosting, data storage, analytics, and cybersecurity providers who process data on our behalf under binding data processing agreements.

6.2  All third parties who process personal data on behalf of pr888 are required to maintain appropriate technical and organisational security measures and to process data only in accordance with our documented instructions.

7.1  pr888 uses cookies and similar tracking technologies on the platform to enhance your user experience, maintain your login session, and collect usage analytics. The following categories of cookies are used:

7.2  You may manage your cookie preferences at any time through the cookie settings panel available within the pr888 platform. Please note that disabling strictly necessary cookies may prevent certain features of the platform from functioning correctly.

7.3  Most web browsers also provide controls to block or delete cookies at the browser level. Refer to your browser's help documentation for instructions on managing cookie settings.

8.1  pr888 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law, regulatory obligation, or legitimate dispute resolution requirements.

8.2  Active accounts: Personal data associated with an active pr888 account is retained for the duration of the account relationship and for a minimum period of five (5) years following account closure, in accordance with standard gaming and AML record-keeping requirements.

8.3  KYC and financial records: Identity verification documents, transaction records, and AML-related data are retained for a minimum of five (5) years following the end of the account relationship, as required by applicable anti-money laundering regulations.

8.4  Marketing data: Data processed solely for marketing purposes is retained until you withdraw consent or opt out, at which point it is removed from active marketing lists within a reasonable processing period.

8.5  When personal data is no longer required for any lawful purpose, it is securely deleted or anonymised in accordance with pr888's data disposal procedures.

9.1  pr888 implements appropriate technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption: all data transmitted between your device and the pr888 platform is encrypted in transit using industry-standard TLS (Transport Layer Security) protocols.
• Access controls: access to personal data within pr888's systems is restricted to authorised personnel who require it for legitimate operational purposes, on a need-to-know basis.
• Secure storage: personal data and KYC documents are stored on secured servers with access logging and regular security audits.
• Password hashing: account passwords are stored in hashed form using strong cryptographic algorithms. pr888 staff cannot view your plain-text password.
• Fraud monitoring: automated systems monitor account activity around the clock to detect and flag suspicious behaviour indicative of unauthorised access or fraudulent transactions.

9.2  While pr888 takes data security seriously and maintains robust safeguards, no method of electronic transmission or storage is 100% secure. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority in accordance with applicable legal requirements.

10.1  As a user of the pr888 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with a clear description of your request.

10.2  pr888 will respond to all legitimate privacy rights requests within a reasonable period of time, typically within 30 days of receipt. Where a request is complex or involves a large volume of data, we may extend this period and will inform you accordingly.

10.3  Please note that certain privacy rights requests may be limited where compliance would conflict with our legal obligations — for example, we are required by AML regulations to retain certain financial records regardless of an erasure request.

11.1  The pr888 platform is strictly for individuals aged 21 years and above. We do not knowingly collect, process, or store personal data relating to individuals under the age of 21. If we become aware that a minor has registered on the platform or submitted personal data, we will immediately close the account and delete the associated personal data.

11.2  If you are a parent or guardian and believe that a minor in your care has registered on the pr888 platform, please contact us immediately at [email protected] so we can take appropriate action.

12.1  As an internationally licensed gaming operator, pr888 may transfer personal data to recipients located outside Pakistan, including to our gaming software providers, cloud infrastructure providers, and licensing authority. Such transfers may involve the transmission of your data to countries that have different data protection standards from those applicable in Pakistan.

12.2  Where personal data is transferred internationally, pr888 implements appropriate safeguards to ensure that your data continues to receive a level of protection consistent with this Privacy Policy. These safeguards may include standard contractual clauses, data processing agreements, and jurisdictional adequacy assessments.

12.3  By registering on the pr888 platform, you acknowledge that your personal data may be transferred to and processed in countries outside Pakistan as described in this section.

13.1  pr888 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our licensing obligations. The effective date at the top of this page will be updated whenever a new version is published.

13.2  Where changes to this Policy are material — meaning they significantly affect how we use your data or the rights available to you — pr888 will notify registered users via their registered email address prior to the changes taking effect.

13.3  Your continued use of the pr888 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the updated terms. If you do not accept the updated Policy, you should cease using the platform and contact us to close your account.

14.1  If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by pr888, please contact our support team using the details below:

Email: [email protected]
Support Hours: Daily, 09:00 – 02:00 Pakistan Standard Time (PKT)
Platform: https://pr888.pro

14.2  For matters relating to your account terms and conditions, please refer to the pr888 Terms & Conditions.

14.3  For responsible gaming support, self-exclusion requests, and tools to manage your gaming activity, please visit the pr888 Responsible Gaming page.